The Creative Factory (“TCF”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information of visitors who use our website and TCF Journal.
This Privacy Policy explains how information may be collected, used, stored and shared when you visit thecreativefactory.lk, interact with our services, contact us, or read content published through TCF Journal.
1. Information We Collect
Depending on how you interact with our website, we may collect information that you voluntarily provide, including:
- Name
- Email address
- Telephone number
- Company or organisation name
- Information submitted through contact forms
- Project enquiries
- Messages or other information you choose to provide
We may also automatically receive certain technical and usage information when you visit the website, including:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Referring pages or websites
- Approximate geographic information
- Date and time of visits
- Interaction and website usage information
Some of this information may be collected through cookies and similar technologies.
2. How We Use Information
We may use information collected through the website to:
- Respond to enquiries and communications
- Provide information about our services
- Process potential project or business enquiries
- Operate and maintain our website
- Publish and operate TCF Journal
- Understand how visitors use our website
- Improve website performance and user experience
- Measure content performance
- Maintain website security
- Detect or prevent abuse
- Comply with applicable legal obligations
We do not sell your personal information.
4. Google AdSense and Advertising
TCF Journal may display advertisements provided through Google AdSense.
Third-party vendors, including Google, may use cookies, web beacons, IP addresses or other identifiers in connection with advertisements served on our website.
Google’s use of advertising cookies enables Google and its partners to serve advertisements based on a user’s visit to this website and/or other websites on the Internet.
Depending on your location, consent choices and Google’s advertising settings, advertisements may be personalised or non-personalised.
Personalised advertising may use information about previous visits or activity to provide advertisements that may be more relevant to the user.
Non-personalised advertising is generally selected using contextual information rather than a user’s previous browsing behaviour, although cookies or similar technologies may still be used for purposes such as frequency capping, aggregated reporting and fraud prevention.
Users may manage or opt out of personalised advertising through Google’s advertising settings (opens in a new tab).
The Creative Factory does not directly control the cookies, technologies or data-processing practices used by Google or other third-party advertising providers.
5. Analytics
We may use analytics technologies to understand how visitors interact with The Creative Factory and TCF Journal.
Analytics information may include information such as:
- Pages viewed
- Session duration
- Traffic sources
- Browser and device information
- General geographic information
- Website interactions
We use this information to understand website performance, improve our content and services, and improve the user experience.
Where required by applicable law, analytics technologies that require consent will be used in accordance with the visitor’s consent choices.
6. Third-Party Services
Our website may use services provided by third parties for functions such as:
- Advertising
- Analytics
- Website hosting
- Content delivery
- Security
- Email or communication
- Embedded media
These third parties may process information according to their own privacy policies.
We encourage users to review the privacy policies of relevant third-party services when appropriate.
7. External Links
The Creative Factory and TCF Journal may contain links to external websites.
We are not responsible for the privacy practices, security or content of websites operated by third parties.
Visiting an external website is subject to that website’s own terms and privacy policies.
8. Data Security
We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including fulfilling business, operational, security and legal requirements.
Retention periods may vary depending on the nature of the information and the reason it was collected.
10. Your Privacy Rights
Depending on applicable law and your location, you may have rights relating to your personal data, which may include the right to:
- Request information about personal data we process
- Request access to your personal data
- Request correction of inaccurate information
- Request deletion where applicable
- Object to or restrict certain processing where applicable
- Withdraw consent where processing is based on consent
Certain rights may be subject to legal limitations or exceptions.
To make a privacy-related request, please contact The Creative Factory using the contact information provided below.
11. Children's Privacy
The Creative Factory and TCF Journal are not intended to knowingly collect personal information from children in circumstances where parental or guardian consent would be legally required.
If we become aware that personal information has been collected from a child in violation of applicable law, we will take appropriate steps to address it.
12. International Visitors
Our website may be accessed by visitors from different countries.
Third-party services used by the website, including advertising, analytics, hosting and infrastructure providers, may process information in countries other than the country in which the visitor resides.
Where required, such processing should be subject to appropriate legal and contractual safeguards.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our website, services, technology, advertising practices or applicable requirements.
When the policy is updated, the “Last Updated” date at the top of this page will be revised.
We encourage visitors to review this page periodically.
14. Contact Us
If you have questions about this Privacy Policy, the information we collect, or how your personal information is handled, please contact:
The Creative FactorySri Lanka
Website:
thecreativefactory.lk
Please use the contact details or contact form available on our website for privacy-related enquiries.